Knowledge
- Prices for every service or product, as exact FAQ answers
- Opening hours, address and how to get there
- How booking, cancelling and lateness work
- Payment methods, gift cards, refunds
- What the business doesn’t do (so the assistant says so instead of guessing)
Behaviour
- A welcome message in every language customers use
- Starter questions that match what people ask most
- Hand-off: who gets alerted when a person is needed
- Comment replies on or off, as the client prefers
Testing
- Ask the ten most common questions in the playground
- Book a test appointment from start to finish
- Try each language customers write in
- Ask something the assistant can’t know and check it hands over politely
Privacy
- The AI notice and consent question read well
- A privacy policy link is set
- Data retention matches the client’s policy
After going live
- Check Unanswered daily for the first week
- Read the first Quality check the following Monday
- Send the client their portal sign-in