Alerts and notifications

Get told the moment something needs you, on your phone, by email or in Telegram.

Each person chooses which alerts they get and where: notifications on this device (phone or computer), Telegram, and a weekly summary by email. Open Settings → Notifications.

What you can be told about

Alert	When
Someone asks for a person	A customer wants a human
A new appointment is booked	In the chat or on the booking page
The assistant couldn’t answer a question	A new unanswered question
The client suggests a change	From their portal
Someone is about to leave the 24-hour window	They asked about prices and went quiet
Unhappy customers	A visit was rated 1 to 3
Reminders you set on leads	At the time you chose
Someone hasn’t confirmed their appointment	When the team is told instead of releasing the time
An unhappy comment	Or a comment that couldn’t be hidden
A new shop order	From the shop page or the chat
Someone wants a package or gift card	And payment is arranged by the team
A friend someone invited booked	Their reward is due
Posts are waiting for approval	For business owners
The owner approved a post or asked for changes	For the agency
Something on the platform stops working	Site, backups, disk space (admins)

Turn on phone notifications

1. Click Turn on notifications

   On the home page or in Settings. Allow notifications when the browser asks.

2. On iPhone, add it to the Home Screen first

   In Safari tap Share → Add to Home Screen, open it from there, then turn notifications on.

3. Send yourself a test

   Click Send me a test to check it arrives.

The home page

The home page brings everything together: Needs you (people waiting, questions, orders, approvals, reminders), what happened in the last day, what’s coming up this week and the latest activity.

The home page

Admins can add a Telegram bot for the agency in Settings → Notifications. Everyone can then connect their own Telegram in one tap.