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InstaForge lets an agency build a smart assistant for each client’s Instagram. The assistant answers messages and comments in the customer’s language, books appointments, takes orders, sells gift cards, follows up with people who went quiet and tells your team when a person is needed. The same assistant can also answer on WhatsApp, Messenger and the client’s own website.
The agency home page: what needs you, and what happened in the last day

The agency home page: what needs you, and what happened in the last day

Who this guide is for

Agency team

You build and run assistants for clients. Start with the Quick start, then Build the assistant.

Business owners

Your agency gave you a sign-in. See what you can do yourself in your portal.

What you can do

  • Answer every message, day and night. Prices, opening hours, directions and anything else the business told the assistant, in English, Russian, Ukrainian or Spanish.
  • Fill the calendar. Customers book in the chat or on a booking page; reminders, confirmations, a waiting list and review requests run on their own.
  • Sell more. Comment campaigns, follow-ups, broadcasts, packages and gift cards, a small shop and a bring-a-friend programme.
  • Stay in control. Every conversation is in one inbox, a person can take over any chat, and every change to an assistant can be undone.
New here? The Quick start takes about 15 minutes and ends with a working assistant you can test.

How this guide is organised