General
How do I get help while I'm working?
How do I get help while I'm working?
Click the lifebuoy button at the top right of any page. It opens this help center at the guide for the page you’re on: from Knowledge base you land on Knowledge base, from Billing on Billing. Business owners always land on Your client portal. The account menu has a Help center link to the start page.
Which languages does the assistant speak?
Which languages does the assistant speak?
English, Russian, Ukrainian and Spanish. It answers each person in the language they write in. The dashboard is available in the same four languages.
Can the assistant make things up?
Can the assistant make things up?
With Only answer from the knowledge base on, it answers business questions only from what you taught it, and sends the fallback message otherwise. The weekly Quality check flags anything that looks invented.
Do customers know they're talking to an assistant?
Do customers know they're talking to an assistant?
Yes. Before its first reply the assistant says it’s automated, and anyone can ask for a person at any time.
How much does the AI cost?
How much does the AI cost?
It depends on the model and the number of messages; Billing shows the exact cost per bot each month. A monthly budget per bot stops surprises.
Troubleshooting
The assistant doesn't answer on Instagram
The assistant doesn't answer on Instagram
- Is the bot Live? (Overview)
- Is an AI service connected and the test passing? (AI brain)
- Is the Instagram account connected? (Instagram)
- Is the person handed to the team? (a Human badge in Conversations)
- Has the monthly AI budget been reached? (you’d have an alert)
It answers, but with the wrong price
It answers, but with the wrong price
Search the knowledge base for the old price: it’s probably in a text entry as well as the FAQ. Fix or delete it, then use Correct on the wrong reply.
A reminder or follow-up wasn't sent
A reminder or follow-up wasn't sent
Instagram only allows messages within 24 hours of the customer’s last message. Outside that window the assistant can’t write; booking page customers who left an email get it by email instead.
A business owner can't see a page
A business owner can't see a page
Check the bot’s Client portal settings: parts that are switched off disappear from their menu. Also check their account sees the right bot in Users.
I changed something and want it back
I changed something and want it back
Open the bot’s History, find the version before the change and bring it back.