Draft and publish

Change the assistant without customers seeing half-finished work, and undo any change.

With Draft and publish on, the changes you save become a draft. Customers keep getting the last published version until you click Publish.

Draft and publish

When to use it

• Rewriting the knowledge base or the welcome message for a live client
• Building a new question flow over several days
• Changes the client must approve before they go out

It covers settings, behaviour rules, question flows and comment campaigns. The playground always tests the draft, so you can try changes safely.

How to use it

1. Turn it on

   Open Draft & publish and switch it on.

2. Make and test your changes

   Save as usual, and test in the playground.

3. Publish

   Review the list of changes and click Publish. Customers get the new version straight away.

History: undo anything

Every change to an assistant’s set-up is saved in History, with who made it and when. Quick edits by the same person within 10 minutes are kept as one version. Open any version to see what changed and bring it back in one click.

History

Any earlier published version can be brought back for customers in one click, even with Draft and publish off.