Quality check

Every Monday the AI reads last week’s conversations and points out what to fix.

Every Monday the AI reads the past week’s conversations and tells you how many went well, what customers asked about most, and which answers need fixing.

Quality check: run it now (1), the week's score (2) and something to fix (3)

What it finds

Finding	Example
Wrong answer	The reply contradicts the knowledge base
Made-up fact	The assistant said something the knowledge doesn’t contain
Missed booking	Someone wanted to book and the assistant didn’t offer times
Risky reply	Something the business wouldn’t want said
Missed the point	The reply didn’t answer what was asked

Each finding links to the conversation and usually comes with a proposed fix: a question and an answer to add as an FAQ.

Fix what it found

1. Open the finding

   Read the customer’s message, the reply, and why it was flagged.

2. Apply the fix, or write the answer

   If the proposed answer is right, click Apply. If the answer is empty, the knowledge doesn’t contain the fact: ask the client and type it in. The check never invents facts.

3. Or dismiss it

   If the reply was fine, dismiss the finding.

The “What customers asked about most” list is a ready-made content plan. If 18 people asked about prices this week, a price list post will be saved and shared.

Click Check the last 7 days (1) any time to run it without waiting for Monday.