Comment moderation

Spam, scams and insults are hidden as they arrive. Unhappy customers are flagged for a personal reply.

Comment moderation keeps the comments under the business’s posts clean. Bad comments are hidden, not deleted, so they can be shown again if it was a mistake.

Comment moderation: an unhappy customer to answer (1) and a hidden comment you can show again (2)

What it hides

Setting	Examples
Spam and scams	”Check my profile”, followers for sale, crypto, fake prizes
Comments with links	Links to other sites are almost always spam
Insults and swearing	Abuse aimed at the business or other customers
Blocked words and phrases	A competitor’s name, words the client never wants to see

Unhappy customers (1)

Complaints are not hidden and get no automatic reply. They’re flagged To answer, and your team gets an alert to reply in person. Mark them Answered when done.

Set it up

Open Comment moderation, switch it on, and choose what to hide. The counters show how many comments were hidden and how many unhappy customers were flagged in the last 30 days.

Check Hidden now and then for the first week. If something was hidden by mistake, click Show it (2).

A quick, kind public reply to an unhappy comment (“We’re sorry, we’ve sent you a message”) shows other customers the business cares. Then sort it out in private.